The Telephone Support Service at Mind in Harrogate District is for adults who may be struggling with their mental health, they may be lonely or isolated and struggling to make social connections. By volunteering as a Telephone Support volunteer, you will provide emotional support on the phone to 1 – 4 service users at the same time each week for 6 months and give them the chance to chat freely about how they're feeling. You will actively listen and discuss feelings and emotions around the person's situation. You may also direct them to sources of information and support.
Good listening skills and empathy with or experience of people living with mental health issues (through professional, family/friends or lived experience), be friendly and engaging. Have good verbal communication
skills, have a compassionate and understanding manner, be punctual, organised and reliable, an understanding of the need to maintain safe working boundaries.
Opportunities for 2 – 4 hours per week on the same day/time based at our central Harrogate office on Station Parade, 5 minutes from the bus / train station.
We offer a chance to make a real difference in your local community, the opportunity to gain hands-on experience with a well-known brand, a professional reference upon successful completion of the volunteering period, travel expenses will be reimbursed, mental Health Awareness training; and other relevant training, access to the Mind in Harrogate District staff and volunteer 24/7 confidential telephone counselling support.
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Mind in Harrogate District is a local independent charity which is part of the national Mind Federation supporting people with their mental health. Our vision is that people in Harrogate District have the best possible mental health they can. We promote and improve health and wellbeing in individuals and communities using a range of activities and services.
Telephone Support
We are open 8.30am to 5pm weekdays so if you need someone to talk to or would like a weekly call then get in touch.
Outreach Support
Mind in Harrogate District covers the whole district and we typically run signposting and information sessions in Pateley Bridge, Masham, Ripon and Boroughbridge.
Counselling
We provide a confidential, professional counselling service accredited by the British Association for Counselling and Psychotherapy. Our service is for people struggling with a range of challenges such as anxiety, depression or stress. We offer sessions either face to face, via telephone or via Zoom.
Mental Health Befriending
We know that human companionship is really important in maintaining positive mental health. Our befriending service matches clients with volunteer befrienders and offers the opportunity to meet for regular walks, a cup of coffee or shopping trips. Our befriending coordinator is available to meet in Pateley Bridge, Masham, Ripon and Boroughbridge.as well as our Harrogate office.
Mental Health Support Programme
Our monthly support programme covers a whole range of activities from arts & crafts, a walking group, a gardening group, a women’s group, relaxation and mindfulness sessions plus social sessions where you can relax and meet people in a friendly environment.
We also offer a range of courses which are designed to help people manage their mental health and aid recovery. Check out our website for more information.
Mental Health First Aid Training for businesses
We offer a flexible package of mental health first aid training and support for businesses, schools and organisations to raise awareness of mental health challenges in the workplace.
We have considerable experience helping managers and employees to better manage mental health and support people who may be struggling with their own mental health.
Specialist advice for people with mental health problems and their carers.
Working with Citizens Advice Craven and Harrogate Districts we provide quick access and specialist advice on benefits, consumer matters, debt and money and housing and employment matters.
Volunteering opportunities
Volunteers are at the heart of our organisation and are essential to the work that we do - helping us deliver services and improve the lives of people in our community.
We are always looking for new volunteers who are passionate about supporting people with mental health issues and joining our small team of dedicated staff.
Contact us to access any of our services or if you are interested in volunteering with us.
