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The RAF Association is a member-led, welfare charity that exists to ensure that all members of the RAF community are supported, when they require it. The caseworker’s role is at the heart of this charity objective and volunteers undertaking this role will be helping us to deliver this support to the RAF community.
The role is about supporting and listening to an individual and assessing their needs - this can include anything from helping them to complete a form, applying for funding for a wet-room or new white goods.
Caseworkers may also need to gather complex information and ask questions regarding finances and health conditions. You would be required to provide clear and precise information on these topics.
A RAF or forces background is not essential, and we welcome applications from all areas of the community.
A Caseworker is someone who carries out work for the Royal Air Force Association on a voluntary basis by gathering information, asking questions and completing necessary forms and by doing so, you will make a real difference. You will also work closely with the Area Welfare Officer to complete each case successfully.
Key skills description
Patience and Empathy
Capability of working with a wide variety of people
Good listener
Ability to maintain boundaries
Reliability
Good IT skills
Confidentiality
Upon completion of the training course you will achieve a Level 2 Information and Advice qualification accredited through the AIM Qualification and Assessment Group. Further/refresher training is also available.
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We’re here to give friendship, help and support.
Welfare is at the absolute heart of the Royal Air Forces Association. Whether you need someone to talk to, help finding financial support, some time away to rest or something else entirely, we can help you find a solution.
It doesn’t matter whether you’re currently serving, or you’re a veteran or a family member, we’re here to help so don’t be afraid to ask. We carefully and sensitively deliver support to members of the RAF community to suit the needs of each person. We also work in partnership with other organisations to ensure we provide the correct support for you.
Our work makes a real different to the lives of those in the RAF community who find themselves in times of needs.
We support anyone who has had one day’s pay and one day’s service in the RAF, as well as their spouses, widows and dependants. Use the drop down list below to find out how we can help you in more detail.
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