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Telephone Recovery Support Volunteer

Telephone Recovery Support Volunteer
Changing Lives
Description of the role:

Telephone Recovery Support Volunteers will support clients who are engaged in treatment or aftercare and have been referred by their Key Worker to receive a weekly/bi-weekly support call.

Volunteers will provide valuable peer support to clients, check in with the individuals about their recovery journey and offer emotional and practical support and encouragement. In addition volunteers can signpost to appropriate information about community resources and promote NYH groups and events.

Skills and qualities needed for the role:

• Lived experience in addictions and/or mental health is an essential requirement for this role to ensure an understanding of the challenges individuals may face.
• If in recovery, have six months continuous recovery from drug and/or alcohol dependence
• No longer be a client of North Yorkshire Horizons
• Knowledge of recovery processes and local recovery resources
• Good verbal communication and listening skills
• A caring, empathetic, sensitive manner and a non-judgemental approach.
• Ability to remain impartial and offer all different types of recovery support to people
• Have robust knowledge of all services and options for people to access
• Understanding of the complexities some of the individuals may face
• Ability to motivate and empower individuals
• Time management skills – e.g. keeping to arranged call times wherever possible
• Ability to maintain confidentiality information and professionalism
• Ability to manage appropriate boundaries in the relationship.
• Ability to be an effective member of a team
• Commitment to the ethos of the organisation and its policies and procedures

Practical information:

To be discussed. Min 1 hour a week.
Induction and training opportunities. Debrief with manager. Support from colleagues. Ongoing training and development.
You will make a difference to staff and clients. You will benefit from helping or supporting other people, using existing or learning new skills, and gaining confidence. You may feel satisfaction from playing a positive role in someone else's life. If you are looking for work, you will gain valuable experience for your CV. Volunteer laptops/phone provided for this role.
Volunteer expenses are also provided.


Additional Information
DBS check needed: Yes
Driving licence needed: No
Car owner: No
Open to: Over 18s
Is this role wheelchair accessible?: No
Home based
North Yorkshire
Last updated: 25.04.2022
Organisation Information

Changing Lives is a national, registered charity which provides specialist support services for thousands of vulnerable people and their families. Through our pioneering and innovative work we support people to make positive, lasting changes in their lives. Our accommodation services help people experiencing homelessness, as well as providing longer term housing in our growing range of rental properties. We actively support individuals and their families to recover from addiction, and we reach out in to our communities to engage those at the very edges of society – whether as a result of rough sleeping, suffering from mental health problems or experiencing exploitation and violence.

Our women’s services provide tailored support to help women and girls achieve more – whether through accredited training programmes, confidence building work or niche services for groups such as female offenders. Our family services teams work with parents and carers providing practical, positive solutions for adults and children who are experiencing family breakdown, separation or divorce.
Finally, we provide employment and training opportunities for our clients helping to raise self-esteem, increase confidence, and build experience and skills. And we work with others – partner organisations and volunteers – as we deliver our unique services around the country. All with a view to changing lives together.

Charity number: 500640