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Purpose of role – to support the Healthwatch Team to deliver robust, valid and reliable research reports and to ensure that strong evidence and research influences the organisation’s priorities and actions.
Key activities
- To observe the Volunteers Code of Conduct
- Assist in producing both written and oral briefs for Healthwatch, based on research or analysis, explaining complex ideas and findings in a way that can be easily understood
- To assist in designing and producing research tools, e.g.questionnaires, as agreed
- Keep up to date with developments in policy for health and social care issues
- To attend and contribute to work plan meetings as requested
• Understand and adhere to the Volunteer Code of Conduct
• Excellent organisational, research, analytical and problem-solving skills
• Strong communication in both person and in writing
• Used to dealing with confidential/sensitive issues and documents
• Ability to interpret a wide range of research projects and different research methodologies
• Self-motivated with a flexible approach
• Ability to work within a team but able to work on own initiative when required
• Ability to carry out research using a variety of techniques to maximise returns
• Competent in Microsoft Office
• To undertake appropriate learning and development as identified through supervision and the changing nature of reports required
• Based at Healthwatch North Yorkshire
• Time involvement between 3 hours & 1 day per week as agreed
• Screening will be identified as appropriate if client contact is involved, e.g. if assisting staff or volunteers in interview activity
• Will be working with the Office Team and other relevant Healthwatch members and volunteers especially those involved in work plans
Benefits for volunteers
• Reasonable travel and out of pocket expenses will be reimbursed in accordance with our expenses policy
• Training – Adult/Child Safeguarding , Enter and View training and other training as appropriate to the role as and when required
• Enjoy the experience of volunteering as part of a small friendly team and meeting new people.
• Become involved in making a difference in your local community
• Increase your confidence and gain new skills
• Use your experience with Healthwatch to seek work in health and social care or other fields of employment
• Learn more about Health and Social Care delivery in the North Yorkshire
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The independent champion for people who use health and social care services across North Yorkshire. They are here to make sure that those running services, put people at the heart of care.
Their purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
They perform 3 main functions:
• Acting as an information and signposting point for members of the public who need support with queries about, or issues with, health and social care services.
• Logging and monitoring the feedback received from the public, and information received from providers and regulators, about health and social care services.
• Using the above intelligence as a means to run research projects, campaigns and observational “Enter & View” visits of service premises (which they publicly report on) across the county.
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