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To enter and view health & adult social care services/premises and report back findings to Healthwatch North Yorkshire.
Training Required:
Enter and View training.
Safeguarding Training
Equality & Diversity Training (desirable, but not essential)
• Good listening and verbal communication skills – including joining in with discussions
• Ability to act professionally and maintain confidentiality
• Basic literacy & digital skills, e.g. to be able to understand relevant guidelines, make notes and contribute to writing reports (taking into account access needs – support will be provided)
• Ability to prioritise workload and meet agreed deadlines
• Ability to separate your own experiences and views from those of others and demonstrate impartiality
• Ability to work on own initiative and as part of a team
The role will involve:
• Undertaking Enter and View training (prior to becoming a representative
• Undertaking safeguarding and equality and diversity training
• Participating in Enter and View planning and review meetings
• Visiting health and social care premises (with other volunteers) to find out how services are provided
• Collecting the views of service users (patients and residents), also collecting the views of their carers and relatives
• Observing services and making impartial comments based on set criteria
• Collating your individual findings (factual information)
• Contributing to the debriefing and final report with your Enter and View Team (with support of staff)
Where: • Health & Social Care premises to be identified by the Healthwatch North Yorkshire work plan & research / data.
• You will always have the option of not visiting a premise.
When:
• Each visit will be planned by the Enter and View Team allocated to that visit
• Dates and times of visits will be agreed within the team
• Representatives will be involved in these discussions, whenever appropriate
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The independent champion for people who use health and social care services across North Yorkshire. They are here to make sure that those running services, put people at the heart of care.
Their purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
They perform 3 main functions:
• Acting as an information and signposting point for members of the public who need support with queries about, or issues with, health and social care services.
• Logging and monitoring the feedback received from the public, and information received from providers and regulators, about health and social care services.
• Using the above intelligence as a means to run research projects, campaigns and observational “Enter & View” visits of service premises (which they publicly report on) across the county.
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