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Observer - Enter & View

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Observer - Enter & View
Healthwatch North Yorkshire
Description of the role:

The law allows ‘authorised representatives’ of Healthwatch North Yorkshire to enter, view and observe health and social care services. The Enter and View function applies to health services for adults and children and social care for adults.
Key activities

- To organise, conduct and report on Enter and View activities
- Keep up to date with developments within the Care Quality Commission
- Review any recent Enter and View activity and plan activity for the future
- Report to Healthwatch North Yorkshire Board to determine any common themes which need investigating
- Attend any specialist Enter and View training, annual Safeguarding training and other training updates
- To tell people about Healthwatch outside of the group
- To contribute to Healthwatch North Yorkshire communications
- To provide Healthwatch North Yorkshire with information necessary to maintain accurate records

Skills and qualities needed for the role:

• Understand and adhere to the Volunteer Code of Conduct
• Enter & View representatives must undergo specialist training and Safeguarding training
• Adhere to the Nolan Principles
• Report writing skills
• Good observation skills
• Able to communicate effectively and establish a rapport with a wide range of people

Practical information:

• You will need to undergo an Enhanced Declaration and Barring Service check including adult and children barred checklist
• Members meet on a monthly basis usually in North Yorkshire for about 2 hours
• When on a visiting program this will be considerably much more
• Need to be able to travel around when involved with visits

Benefits for volunteers
• Reasonable travel and out of pocket expenses will be reimbursed in accordance with our expenses policy
• Training – Adult/Child Safeguarding , Enter and View training and other training as appropriate to the role as and when required
• Enjoy the experience of volunteering as part of a small friendly team and meeting new people.
• Become involved in making a difference in your local community
• Increase your confidence and gain new skills
• Use your experience with Healthwatch to seek work in health and social care or other fields of employment
• Learn more about Health and Social Care delivery in the North Yorkshire


Additional Information
DBS check needed: No
Driving licence needed: No
Car owner: No
Open to: Age 17+
Is this role wheelchair accessible?: Yes
The Centre @ Burnholme
Mossdale Avenue
North Yorkshire
YO31 0HA
Last updated: 20.05.2020
Organisation Information

HealthWatch North Yorkshire has compiled a list of links to information and advice for people with various health conditions especially important at the time of the coronavirus outbreak.

Driven by the views and experiences of both patients and the public, Healthwatch North Yorkshire (HWNY) stands as both the independent voice on health and social care and as a key information point for services users across the county.

They perform 3 main functions:

• Acting as an information and signposting point for members of the public who need support with queries about, or issues with, health and social care services.
• Logging and monitoring the feedback received from the public, and information received from providers and regulators, about health and social care services.
• Using the above intelligence as a means to run research projects, campaigns and observational “Enter & View” visits of service premises (which they publicly report on) across the county.

You can find out more about Healthwatch North Yorkshire at

Or contact by phone on 01904 552687

Charity number: 1171152

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