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School and Group Visit Coordinator Volunteer

School and Group Visit Coordinator Volunteer
Ripon Museums Trust
Description of the role:

We are seeking a volunteer to support our Learning Team to ensure the smooth delivery of our school and group visits. This is an exciting opportunity to make a real difference to our programme using your excellent organisation, administration and communication skills, having fun and learning too! Working across our 3 museums with an experienced and enthusiastic team of staff and volunteers.

Ripon Museum Trust has a growing reputation for the delivery of engaging, interactive and enjoyable learning sessions and is the holder of the Sandford Award for Museum Education and the Marsh Trust regional award for volunteers in museum learning.

The role will involve:

• Liaising with the Learning and Outreach Manager and the Learning Officer in advance to understand the calendar of upcoming visits.
• Working with the Learning Team staff and volunteers to ensure the visits on the day are delivered effectively to our high standards of customer care.
• Ensuring the timetabled activities are appropriately resourced and set up – for example, sourcing ingredients for Victorian baking and chores or laying out costumes and objects.
• Ensuring the volunteers delivering the activities are prepared and in place.
• Liaising with front of house staff and volunteers as required.
• Meeting and greeting groups at the coach park and walking them safely to and between the museums.
• Welcoming and providing information to groups and schools on arrival.
• Ensure the timetable runs to schedule, reacting and amending if required in response to unexpected delays or issues as they arise.
• Providing refreshments to school/group leaders as required
• Supporting the volunteers and/or staff delivering the workshops and activities.
• Communicating with volunteers at all sites before, during and after the visit.
• Ensuring the school/group are happy and safe as they end their visit and leave the museums.
• Clearing up and tidying after the visits in galleries and lunch spaces.
• Ensuring the volunteers involved in the visit have any concerns or questions answered and have safely left the museums.
• Reporting back to the Learning Staff how the visit went.
• There may also be opportunities to learn and then deliver the workshops.

Skills and qualities needed for the role:

What qualities, skills and experience do I need?

• Friendly and enthusiastic approach
• Confidence in working with other volunteers, school teachers and group organisers
• Excellent verbal communication skills
• Good organisation skills
• Attention to detail
• Punctual and reliable
• Energy and stamina to coordinate a visit moving between up to 3 museums
• A flexible and adaptable approach
• A willingness to learn new skills
• Able to make decisions and act under pressure
• An interest in history and local heritage useful but not essential
• Able to work independently and as part of a team
• An interest in history and local heritage useful but not essential
• Experience of working with children, young people or education groups is useful but not essential
• Able to use humour to share knowledge

Practical information:

How much time will I be expected to give?

• Hours are flexible but school visits are generally between 9.30am and 2.30/3pm
• Adult and youth groups may be evenings and weekends
• The visits take place throughout the year, with 1 – 3 visits per week.

Where will I be based?

• The learning team operate out of all 3 museums - the Workhouse, Courthouse and Prison and Police museum.

What can I expect from Ripon Museums?

• A welcoming and friendly team of volunteers and staff to work with
• The opportunity to meet a variety of new people
• The opportunity to learn new skills and grow in confidence
• Help with career prospects
• Experience of working with different audience groups
• Induction and training will be given with ongoing support
• An enjoyable volunteering experience
• Programme of volunteer trips and social events
• Volunteer expenses are available

Following an application process with the Volunteers and Operations Manager, potential volunteers will meet the Learning and Outreach Manager to further discuss the role and experience a visit before induction and training.


Additional Information
DBS check needed: No
Driving licence needed: No
Car owner: No
Open to: Age 17+
Is this role wheelchair accessible?: No
The Workhouse Museum, 75 Allhallowgate
North Yorkshire
Last updated: 10.06.2021
Organisation Information

Preservation of historic buildings and artefacts, education services and responsible for The Prison & Police, The Workhouse and The Courthouse Museums in Ripon. We have around 140 volunteers who fulfil a variety of roles which range from helping with education visits to gardening, cataloguing the collections to keeping our accounts, repairing brickwork to researching the stories behind the buildings.

Please check the website for opening times and events.