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Front of House Reception

Front of House Reception
Ripon Museums Trust
Description of the role:

This is a fantastic opportunity to join our team of friendly and enthusiastic volunteers who welcome visitors from far and wide to the 3 unique Ripon Law and Order Museums. You will be playing a vital role in keeping the museums open and operational so visitors can learn and enjoy their experience.
The front of house team provide the first contact visitors have of the museums so this enjoyable and interesting role is vital for our continued success and development. Whether you want to develop new skills and gain valuable work experience or are just interested in keeping active and involved in your local community the front of house role is perfect for you. You could be:
• Opening and closing the museum at the beginning and end of the session.
• Welcoming and talking to visitors
• Selling admission tickets and making shop sales
• Giving information to visitors and helping them to enjoy their visit.
• General tidying and cleaning of the reception are/museum as required.
• Cashing up the daily takings if required at the end of the session.
• General administration tasks if able and appropriate.
• Working with other volunteers and staff.

Skills and qualities needed for the role:

A friendly, personable nature and confident and dealing with members of the public:
• Friendly and enthusiastic approach
• Enjoy meeting and talking to people
• Excellent verbal communication skills
• An interest in history and local heritage useful but not essential
• Reliable, punctual and energetic!
• Able to work independently or as part of a team
• Able to use humor to share knowledge
• Willingness to learn new skills
• Ability to handle cash
• Numerate

Practical information:

All 3 museums are within walking distance of Ripon City Centre. The Prison and Police Museum is on St. Marygate, Ripon HG4 1LX; The Workhouse Museum is on Sharow View, Allhallowgate, Ripon HG4 1LE and the Courthouse Museum is on Minster Road, Ripon HG4 1QS
• Our 3 museums are open 6 days a week. Hours are flexible as volunteers are needed across weekdays and weekends.
• A front of house duty is a minimum of 2-3 hours either morning or afternoon.
• Volunteers can give as much time as they are able


Additional Information
DBS check needed: No
Driving licence needed: No
Car owner: No
Open to: Ages 18+
Is this role wheelchair accessible?: Yes
The Workhouse Museum
Sharow View
North Yorkshire
Last updated: 18.11.2020
Organisation Information

Preservation of historic buildings and artefacts, education services and responsible for The Prison & Police, The Workhouse and The Courthouse Museums in Ripon. We have around 140 volunteers who fulfil a variety of roles which range from helping with education visits to gardening, cataloguing the collections to keeping our accounts, repairing brickwork to researching the stories behind the buildings.

Please check the website for opening times and events.