Saint Michael’s Hospice Charity Stores are at the heart of our community.

We have an exciting opportunity for an experienced retail manager with natural confidence and leadership skills, and a passion to build on something special to lead our flagship store in the superb location of Cold Bath Road.

This role would suit a manager who demonstrates a love of sustainable fashion, and who thrives in a fast-paced and dynamic environment.

As champion for our customer and donor experience, the manager will support the team of staff and volunteers to provide exceptional service, a welcoming and friendly shop to visit or work in, and beautiful windows that would entice any new or regular customer to browse.

With a keen desire to meet and exceed targets, this role would develop plans and have regular visits with the Retail Area Manager to discuss shop performance and look at ways in which we can grow and enhance our amazing hospice charity store.

If you would like the opportunity to manage this successful retail business, be part of a successful hospice retail team making a significant difference to local people, feel valued and respected for your creativity and hard work, and work with a warm, friendly, and remarkable team; we would love to hear from you.

Please see a copy of the full Job Description and Person Specification on our website, via the link below.

Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Benefits include: -

• 35 days holiday per year (including Bank Holidays, pro-rata).
• Comprehensive Induction Programme.
• Refer a friend bonus scheme.
• Pension Scheme with an employer contribution of 8%.
• Employee Assistance Programme.
• Access to staff support.
• Free group life assurance.
• Free DBS check.
• Free car parking at Hospice office sites.

You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, and Richmondshire Districts.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including successful applicants being required to undertake a DBS Check suitable for the role that you will be performing. Disclosure expenses will be met by the employer.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

For more information on the role, please contact us on HR@saintmichaelshospice.org or on 01423 200145 and we can arrange for you to have an informal discussion. Please be aware we reserve the right to close a vacancy early if a suitable candidate is identified.

Shop Manager
Job Description

Job Purpose
To lead and manage a shop, with a minimum of £175k turnover, and shop team to drive forward a top selling sales culture both on the shop floor and using online selling platforms, and customers and donors receive the highest standards of customer service.

Key Tasks

1. Working with the Retail Area Manager to develop a short to medium term shop plan to include targets and key performance indicators, customer profile and engagement, volunteer support, North Yorkshire Hospice Care’s brand recognition and new ideas and promotions to increase sales.

2. To ensure that the shop provides exceptional standards of customer service and a positive shopping experience, supporting all members of the shop team to meet the same standard. To strive to make each customer and donor interaction the best it can be to enhance customer relationships, increase customer loyalty and accelarate shop growth.

3. To take responsibility for managing the agreed shop costs and sales budget and proactively develop and implement plans to recover any shortfall so that targets are maintained throughout the year.

4. With the appropriate guidance from the Retail Area Manager and HR & People Team to lead and manage a strong, knowledgeable, and commercial shop team through effective recruitment, induction, appraisal, training, and performance management processes.

5. To prepare for planned, regular shop visits with the Retail Area Manager to discuss areas such as shop plan progress, shop performance including key KPIs, ASP, sales space analysis, and profit, team, training, operational issues, shop design and layout, new ideas and health and safety.

6. To manage the day to day operation of the retail store ensuring policies and procedures are adhered to, that the required standards for health and safety and trading standards are met and that excellent standards in housekeeping and merchandising are maintained.

7. To ensure the security, maintenance and cleaning of the shop premises, reporting any faults and damage promptly for action. To have an understanding of the shop lease terms in respect of repairs and maintenance to be able to contribute to refurbishment planning.

8. To support the whole shop team in maximising the use of the EPOS system and promotion of Gift aid. To use the information from EPOS system to support and evidence performance management, team management and customer profiling for the shop. To be accountable for the shop takings, ensuring that correct records are maintained and provided to the Finance Team in line with procedures.

9. To prepare donated goods for display, maintaining an attractive display to maximise the turnover of stock. To ensure that items are marketed to attract the highest price making use of alternative means of selling such as ecommerce as necessary.

10. To work collaboratively with the retail team to support relief cover, share best practice and ensure donations are maximised through store transfers rather than through recycling.

11. To ensure the safe disposal of all waste goods and refuse, maximising any income which can be generated from recycling.

12. To support any ecommerce opportunities, to actively source items of value that would reach a larger audience through an online platform and either sell using an appropriate site or send the items to the appropriate store for listing and selling.

13. To work with the Community Relationships Team to proactively support the marketing of the stores and sales and fundraising promotions.

14. Attend and participate in meetings, training and other fundraising events as part of the fundraising team.

15. To ensure that any safeguarding concerns are identified and reported in line with NYHC policy and procedure.

16. To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority.

To carry out all duties in accordance with the law, the Hospice philosophy, and the Hospice policy on equality of opportunity, inclusion, and diversity.

The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need.

Terms and Conditions

Responsible to: Retail Area Manager
Responsible for: Shop Team
Salary: Internal scale
Hours: 37.5 hours per week including weekends and bank holidays
Location: NYHC sites