Shop Co-ordinator - Job Description & Person Specification

To apply for this role please complete our application form – available on request.
Closing date for applications: Monday 14th April 2025
Interviews scheduled during: w/c 21st April 2025

--- About Us ---

Time Together is a Harrogate based charity that supports disabled and autistic people to live life well. We provide personalised one-to-one support in the community and in our clients’ own homes, with focus on three areas:

Independence - boosting confidence, working on existing and new skills
Well-being - exploring healthy choices, improving physical & emotional health
Community - accessing new activities, opportunities and connections

Alongside our one-to-one support we also facilitate a variety of inclusive activity clubs and groups, community and fundraising events, and accessible trips.

Our Mission: Time Together supports disabled people, autistic people, and people with learning disabilities to access opportunities that enhance independence, well-being & community connection.

Our Vision: Disabled and autistic people in the Harrogate area live life well.

Our Values: Everything we do is underpinned by our values – Inclusivity, Authenticity, and Sustainability

Project 2025
Following the success of our Pre-Loved Clothes Sale fundraisers, we are launching an online charity shop selling donated clothes and accessories, many of which we will upcycle or creatively embellish to give them a fresh, new life. The project will provide volunteering and employability skills opportunities for disabled and autistic people in an inclusive community. By recycling and repurposing clothes that would otherwise go to waste, we are reducing the number of items going to landfill, making a positive impact on the environment. Proceeds from sales will help us to continue supporting disabled and autistic people to live life well.

--- About The Role ---

Job Title: Shop Co-ordinator

Reports to: Time Together CEO and Deputy Manager

Hours: Part Time (25 hours per week Mon-Fri), fixed term 12-month contract (temp to perm)

Salary: £18,200 per annum (FTE £27,300 per annum based on 37.5 hours) plus benefits

Working Pattern: Regular hours Monday to Friday 10am-3pm, occasional evening and weekend work required for participation in fundraising or community events

Based: Office based at our Starbeck premises, with some local travel in and around Harrogate

Role Summary: We are looking for a creative and enthusiastic Shop Co-ordinator to support our CEO with the day-to-day running of our new Pre-Loved Clothes Shop project. Previous experience in retail or charity retail, volunteer co-ordination, and supporting disabled people is desirable although not essential.
Successful candidates will only be offered a position after completing a DBS check enhanced with barred list and receiving satisfactory references.
This job description is not an exhaustive list of responsibilities and as with all posts they are likely to change as they develop so some flexibility is required.

Principal Responsibilities:
- Supporting with the day-to-day running of the Shop project, including but not limited to – sourcing and sorting donated items; co-ordinating the creative rework of donated items where appropriate; pricing, photographing, and promoting sales items; recruiting and supporting shop volunteers.
- Identifying and delegating suitable tasks and sub-projects for shop volunteers according to individual skills and preferences, encouraging shop volunteers to contribute their skills and abilities to their tasks.
- Identifying risks and concerns, reporting these to the Leadership Team.

--- About You ---

It is DESIRABLE that you have:
- Experience working in charity retail or clothing retail and a passion for ethical fashion,
- Creative and artistic textile or fabrics skills such as sewing, embroidery, knitting,
- Experience in volunteer recruitment and co-ordination,
- An understanding of the charity retail sector,
- Experience working in stock management, pricing, and online sales,
- Social media skills and digital marketing knowledge,
- Familiarity with e-commerce platforms such as Etsy, eBay, Vinted, Depop, Shopify
- Mentoring, supervising, or training experience,
- Networking and community engagement skills,
- Experience working with disabled or autistic people with evidence of proactively supporting individuals to lead independent and fulfilling lives,
- An awareness of vulnerable adults safeguarding issues and legislation.
- A full clean driving licence, access to a vehicle, and willingness to drive to meet the needs of the business (mileage costs covered).

It is ESSENTIAL that you are:

- A strong communicator with the ability to communicate effectively and sensitively with different people using a variety of appropriate methods, including an excellent standard of written and spoken English,
- Punctual and reliable, computer literate, with excellent organisational skills and a high level of attention to detail,
- Creative with the ability to use your own initiative,
- Passionate about inclusivity, authenticity, and sustainability,
- Enthusiastic with a positive attitude towards supporting disabled and autistic people to lead independent and fulfilling lives,
- Committed to anti-discriminatory practice and equity of access, including due regard to equality, diversity, dignity, respect, human rights, and working with others to keep vulnerable people safe from abuse and mistreatment,
- Able to present well and best represent the charity and its beneficiaries,
- Able to deal in a calm and effective manner with challenging circumstances,
- Able to form and maintain effective professional relationships.