Bring your passion for fashion and retail experience to join our Saint Michael’s Hospice retail team as an Assistant Shop Manager. Based at our Boroughbridge Shop, you will support the Shop Manager in maintaining a top-quality sales culture, developing shop plans and enhancing the customer service experience.
Providing encouragement and support for the team of volunteers, you will help build a welcoming atmosphere and fuel a committed customer base to boost shop growth. You will be able to demonstrate a keen eye for merchandising, helping pre-loved goods find new homes. You will aim to reach key performance indicators, using your creativity to develop strategies and ways to meet them. In the absence of the Shop Manager, you will take charge of day-to-day operations – maintaining standards across all aspects of the shop, as well as budget management.
Alongside fashion retail experience and customer service skills, the successful candidate will be innovative and open to new methods for boosting sales and cutting costs. You will demonstrate great organisational and leadership skill, and ability to strengthen interpersonal relationships to empower staff while maintaining an efficient retail environment.
Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.
Benefits include: -
• 35 days holiday per year (including Bank Holidays, pro-rata).
• Comprehensive Induction Programme.
• Refer a friend bonus scheme
• Pension Scheme with an employer contribution of 8%
• Employee Assistance Programme.
• Access to staff support.
• Free group life assurance.
• Free DBS check.
• Free car parking and close to bus and train stations.
You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, and Richmondshire Districts.
At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding.
We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including successful applicants being required to undertake a DBS Check suitable for the role that you will be performing. Disclosure expenses will be met by the employer.
North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).
For more information on the role, please contact us on HR@saintmichaelshospice.org or on 01423 200145 and we can arrange for you to have an informal discussion, or please click Apply at the link below and you will be forwarded to our website, where a full Job Description is available (via the ‘Document Available’ button at the top of the advert). Please be aware we reserve the right to close a vacancy early if a suitable candidate is identified.
Telephone screening will take place soon after application with successful candidates being invited for an interview, which will take place in Harrogate.
Assistant Shop Manager
Job Description
Job Purpose
To support the Shop Manager and in their absence lead and manage a shop team to drive forward a top selling sales culture both on the shop floor and using online selling platforms, to ensure required targets are achieved, and customers and donors receive the highest standards of customer service.
Key Tasks
1. Working with the Shop Manager to develop a short to medium term shop plan to include targets and key performance indicators, customer profile and engagement, volunteer support, North Yorkshire Hospice Care’s brand recognition and new ideas and promotions to increase sales.
2. To help ensure that the shop provides exceptional standards of customer service and a positive shopping experience, supporting all members of the shop team to meet the same standard. To strive to make each customer and donor interaction the best it can be to enhance customer relationships, increase customer loyalty and accelarate shop growth.
3. In the absence of the Shop Manager to take responsibility for managing the shop costs and sales budget and proactively develop and implement plans to recover any shortfall so that targets are maintained throughout the year.
4. With the appropriate guidance from the Shop Manager and HR & People Team to lead and manage a strong, knowledgeable, and commercial shop team through effective recruitment, induction, appraisal, training, and performance management processes.
5. To assist in regular shop visits with the Retail Area Manager to discuss areas such as shop plan progress, shop performance including key KPIs, ASP, sales space analysis, and profit, team, training, operational issues, shop design and layout, new ideas and health and safety.
6. In the absence of the Shop Manager manage the day to day operation of the retail store ensuring policies and procedures are adhered to, that the required standards for health and safety and trading standards are met and that excellent standards in housekeeping and merchandising are maintained.
7. To assist in the security, maintenance and cleaning of the shop premises, reporting any faults and damage promptly for action. To have an understanding of the shop lease terms in respect of repairs and maintenance to be able to contribute to refurbishment planning.
8. To support the whole shop team in maximising the use of the EPOS system and promotion of Gift aid. To use the information from EPOS system to support and evidence performance management, team management and customer profiling for the shop. To be accountable for the shop takings, ensuring that correct records are maintained and provided to the Finance Team in line with procedures.
9. To prepare donated goods for display, maintaining an attractive display to maximise the turnover of stock. To ensure that items are marketed to attract the highest price making use of alternative means of selling such as ecommerce as necessary.
10. To work collaboratively with the retail team to support relief cover, share best practice and ensure donations are maximised through store transfers rather than through recycling.
11. To ensure the safe disposal of all waste goods and refuse, maximising any income which can be generated from recycling.
12. To support any ecommerce opportunities, to actively source any items of value that would reach a larger audience through an online platform and either sell using an appropriate site or send the items to the appropriate store for listing and selling.
13. To work with the Community Relationships Team to proactively support the marketing of the stores and sales and fundraising promotions.
14. Attend and participate in meetings, training and other fundraising events as part of the fundraising team.
15. To ensure that any safeguarding concerns are identified and reported in line with NYHC policy and procedure.
16. To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority.
To carry out all duties in accordance with the law, the Hospice philosophy, and the Hospice policy on equality of opportunity, inclusion, and diversity.
The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need.
Terms and Conditions
Responsible to: Retail Area Manager
Responsible for: Shop Team
Salary: Internal scale
Hours: 15 hours per week including weekends and bank holidays
Location: NYHC sites
