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Reception and Administration Volunteer

Reception and Administration Volunteer
Changing Lives
Description of the role:

As a Reception and Administration Volunteer you will be the welcoming face for the service. The main purpose will be to welcome the clients making them feel relaxed and at ease. You will also answer phone calls and learn how the computer systems are managed for appointments etc.

Skills and qualities needed for the role:

• Experience in any aspect of office or admin is beneficial but not essential
• Good listening and communication skills
• Commitment to supporting the needs of the client group
• Ability to sensitively and appropriately relate to the client group
• To manage appropriate boundaries
• Reliable, organised, consistent, and have an ability to handle a level of stress
• Open-minded, committed, and able to keep calm under pressure
• Multi-tasking skills
• A caring, empathetic, and a non-judgmental approach
• Ability to adhere to Health and Safety policies and procedures
• To have awareness of working in a confidential setting
• To be friendly and approachable
• Able to work as part of a team
• Good sense of humour
• A commitment to the aims and principles of North Yorkshire Horizons

Practical information:

Hours can be flexible, although a minimum 1 shift each week would be preferred


Additional Information
DBS check needed: No
Driving licence needed: No
Car owner: No
Open to: Over 18s
Is this role wheelchair accessible?: No
7 North Park Road
North Yorkshire
Last updated: 25.04.2022
Organisation Information

Changing Lives is a national, registered charity which provides specialist support services for thousands of vulnerable people and their families. Through our pioneering and innovative work we support people to make positive, lasting changes in their lives. Our accommodation services help people experiencing homelessness, as well as providing longer term housing in our growing range of rental properties. We actively support individuals and their families to recover from addiction, and we reach out in to our communities to engage those at the very edges of society – whether as a result of rough sleeping, suffering from mental health problems or experiencing exploitation and violence.

Our women’s services provide tailored support to help women and girls achieve more – whether through accredited training programmes, confidence building work or niche services for groups such as female offenders. Our family services teams work with parents and carers providing practical, positive solutions for adults and children who are experiencing family breakdown, separation or divorce.
Finally, we provide employment and training opportunities for our clients helping to raise self-esteem, increase confidence, and build experience and skills. And we work with others – partner organisations and volunteers – as we deliver our unique services around the country. All with a view to changing lives together.

Charity number: 500640