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Telephone befriender

Telephone befriender
Carers' Resource (Harrogate/Craven/Airedale)
Description of the role:

Will make regular telephone calls to a client in order to alleviate social isolation and show carers that someone cares about them.
The telephone calls will provide the client with the chance to talk about their own needs.
The volunteer will help determine the health/wellbeing status of the client and identify any immediate difficulties they are facing which may need referring to another service.

Skills and qualities needed for the role:

• Be a good listener
• Be empathetic
• Be non-judgemental
• Be reliable and committed to the role
• Be able to work as part of a team
• Be a good note taker
• Computer literate

Practical information:

Volunteers will need to be able to commit to a couple of hours a week. They will receive an induction to the organisation and the role.

Agreed expenses including travel will be paid.


Additional Information
DBS check needed: Yes
Driving licence needed: No
Car owner: No
Open to: Over 18s
Is this role wheelchair accessible?: Yes
Unit 3, Grove Park Court
Grove Park Terrace
North Yorkshire
Last updated: 21.04.2022
Organisation Information

New Freephone Carer Advice Line 0808 50 15 939
The Carers’ Resource team gives unpaid carers information, advice and a listening ear. An unpaid carer is anyone who provides help and support to a friend, neighbour or relative who could not otherwise manage because of frailty, illness or disability.
Support is available with form filling and there is a useful form that can help unpaid carers to plan for the possibility of someone in the household contracting the virus.
Working carers dealing with job loss, redundancy, or returning from furlough, can receive help from the Carers’ Resource CReate team.
Carers are able to ask for a letter to show they are a carer when wanting to access shopping times for vulnerable people or if challenged for whatever reason.
Carers are encouraged to get in touch no matter how many hours they care or whether the person they care for lives with them or not.
The charity also supports young carers, who are under the age of 18 and look after a parent or sibling who has a physical or mental illness, misuses drugs or alcohol, or has a disability.

Carers' Resource gives tailored and confidential support and information to unpaid carers and vulnerable people. The service is open to everyone and offers information and practical and emotional help to enable them to cope. Help is given to find training and employment opportunities and there are social and leisure opportunities for carers. Help is also available to parent carers looking after a child with disabilities. Young Carers are also supported through the Young Carers' Resource project.

Charity number: 1049278