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Customer Service /Volunteer Till Assistant – Lunch Time cover 12 AM - 2 PM

Customer Service /Volunteer Till Assistant – Lunch Time cover 12 AM - 2 PM
Description of the role:

Customer Service /Volunteer Till Assistant – Saturday Ripon.

Are you looking for a volunteer position that will help you learn new skills, build your CV and meet new friends? If so this may be the role for you!

We are looking for new Volunteer Customer Service /Till Assistants Saturday to join the super-friendly customer care team at our Ripon Branch, for Morning 9:30 AM - 1 PM and Afternoon 1-5 PM Shifts.

We also have opportunities for morning afternoon and weekend volunteering to suit your schedule. All shifts come with plenty of tea, coffee, and biscuits!

This role is the face of the store, where you will meet and welcome our customers, help them find things they are looking for, and perhaps encourage them too to join our volunteer team. Our volunteer Customer service assistants have a big impact on the look and feel of the store, remembering always to thank our customers and donors, whilst at the same time being happy to talk about the work Oxfam does on defeating poverty around the world.

Full training will be provided so all you need to bring is a positive, helpful and caring attitude. We can also offer a nationally recognised NVQ qualification on customer care.

Our work fights poverty in countries all over the world, and closer to home too.

Key responsibilities:

Customer service – welcoming and thanking our customers and donors
Cash Handling
Managing backroom systems
Using the shop’s guidelines to sort and display stock
Creating attractive displays across the shop
Maintaining Health & Safety standards as well as identifying & solving issues
Maintaining a clean & tidy workplace

Skills and qualities needed for the role:

Skills and competencies:

Ability to work within the shop guidelines
Honesty, reliability, and ability to work as part of a team
An interest in charity retail
Ability to follow instructions
Attention to detail
Weekday or weekend shifts are available. We'd love to hear from you!

Practical information:

We normally ask our volunteers to commit to one 2 hour shift per week but we are very flexible with this to suit volunteers' lifestyles and other commitments.
Lunchtime Cover Shift 12-2 PM

Please ask if you would prefer to be considered for any particular day as we also have Weekday volunteering opportunities.

What this role offers the volunteer:

References for future job applications
The opportunity to learn new skills - full training will be given
Reimbursement for out of pocket expenses in line with Oxfam's volunteering policy
Experience working for a global charitable organisation and making a real difference
The opportunity to work as part of a diverse and friendly team
No experience is required for this role as full training will be given – our only requirements are you are reliable, enthusiastic, and committed.
Opportunity to gain nationally-recognised NVQ qualifications in customer service, warehousing, retail, and management.

Our Oxfam Ripon Shop is situated at 12 Fishergate, 3 minutes walk from Ripon Bus Station.

The Application process:

Application form

· Show your interest and we will send you an email to complete an application form.
· Pick up a Volunteer Application Form in-store, bring, post or email it to the shop. (Please do not send a CV)
· Please email, telephone or pop into the shop and ask to speak with either Arlene our shop manager, or any member of staff.
· We aim to reply to applications within two working days. If you haven’t heard from us, please check your junk folder or get in touch directly.

Informal chat

Once we have completed the required paperwork, you will be asked to come in for a chat with Arlene (and a cup of tea)

Address: 12 Fishergate, Ripon HG4 1DY
Telephone: 01765 601441


Additional Information
DBS check needed: No
Driving licence needed: No
Car owner: No
Open to: Age 16+, Age 17+, Over 18s
Is this role wheelchair accessible?: No
Oxfam Ripon
12 Fishergate,
North Yorkshire
Last updated: 10.11.2021
Organisation Information

Oxfam is a global movement of millions of people who share the belief that, in a world rich in resources, poverty isn't inevitable. In just 15 years, extreme poverty has been halved. 15 more years and we can end it for good.

Charity number: 202918