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Mystery Shopper

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Mystery Shopper
Healthwatch North Yorkshire
Description of the role:

This is an exiting opportunity to conduct mystery shopping exercises within local community health services such as pharmacies and opticians. Gather information in order to develop mini reports which will include findings and recommendations that can be given to service providers.

Key Activities
- Visit / communicate with your local community health services in North Yorkshire
- Observe and create feedback relevant to findings
- On occasion ask questions as if a customer
- Use findings to create small reports

Skills and qualities needed for the role:

Suitable to Skills/Qualifications/Experience
• An eye for detail.
• Good communication skills.
• Able to record information that is understandable.
this role

Practical information:

• Visit community health services in North Yorkshire.
• Work with Healthwatch office staff and other volunteers.
Benefits for volunteers
• Reasonable travel and out of pocket expenses will be reimbursed in accordance with our expenses policy
• Training – Adult/Child Safeguarding , Enter and View training and other training as appropriate to the role as and when required
• Enjoy the experience of volunteering as part of a small friendly team and meeting new people.
• Become involved in making a difference in your local community
• Increase your confidence and gain new skills
• Use your experience with Healthwatch to seek work in health and social care or other fields of employment
• Learn more about Health and Social Care delivery in the North Yorkshire


Additional Information
DBS check needed: No
Driving licence needed: No
Car owner: No
Open to: Age 17+
Is this role wheelchair accessible?: Yes
The Centre @ Burnholme
Mossdale Avenue
North Yorkshire
YO31 0HA
Last updated: 20.05.2020
Organisation Information

HealthWatch North Yorkshire has compiled a list of links to information and advice for people with various health conditions especially important at the time of the coronavirus outbreak.

Driven by the views and experiences of both patients and the public, Healthwatch North Yorkshire (HWNY) stands as both the independent voice on health and social care and as a key information point for services users across the county.

They perform 3 main functions:

• Acting as an information and signposting point for members of the public who need support with queries about, or issues with, health and social care services.
• Logging and monitoring the feedback received from the public, and information received from providers and regulators, about health and social care services.
• Using the above intelligence as a means to run research projects, campaigns and observational “Enter & View” visits of service premises (which they publicly report on) across the county.

You can find out more about Healthwatch North Yorkshire at

Or contact by phone on 01904 552687

Charity number: 1171152

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