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Patient Assessor – PLACE

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Patient Assessor – PLACE
Healthwatch North Yorkshire
Description of the role:

Become a patient assessor

The Department of Health and NHS England recommend that hospitals undertake an annual assessment of the quality of their non-clinical services and buildings; these assessments are called patient-led assessments of the care environment (PLACE).

Skills and qualities needed for the role:

Who can become a patient assessor?

People who use the hospital can apply to become an assessor, e.g:

- Patients
- Relatives and carers
- Patient advocates and friends
- Volunteers
- Trust members
- Trust governors
- Patient assessors should broadly reflect our patient population

Practical information:

The assessments are ‘patient-led’ to ensure that the patient voice is given the highest priority and patient assessors make up at least 50% of the assessment team. Assessors visit different parts of the hospital in order to assess:

- Cleanliness
- The condition of the buildings and fixtures (inside and out)
- How well the building meets the needs of those use it, e.g. signage
- The quality and availability of food and drinks
- How well the environment protects people’s privacy and dignity
- Assessors visit ward and non ward areas (e.g. inpatient wards, outpatient clinics and A&E)


Additional Information
DBS check needed: No
Driving licence needed: No
Car owner: No
Open to: Age 17+
Is this role wheelchair accessible?: Yes
The Centre @ Burnholme
Mossdale Avenue
North Yorkshire
YO31 0HA
Last updated: 20.05.2020
Organisation Information

HealthWatch North Yorkshire has compiled a list of links to information and advice for people with various health conditions especially important at the time of the coronavirus outbreak.

Driven by the views and experiences of both patients and the public, Healthwatch North Yorkshire (HWNY) stands as both the independent voice on health and social care and as a key information point for services users across the county.

They perform 3 main functions:

• Acting as an information and signposting point for members of the public who need support with queries about, or issues with, health and social care services.
• Logging and monitoring the feedback received from the public, and information received from providers and regulators, about health and social care services.
• Using the above intelligence as a means to run research projects, campaigns and observational “Enter & View” visits of service premises (which they publicly report on) across the county.

You can find out more about Healthwatch North Yorkshire at

Or contact by phone on 01904 552687

Charity number: 1171152

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