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Caring Callers Online Support

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Caring Callers Online Support
Carers' Resource (Harrogate/Craven/Airedale)
Description of the role:

Caring Callers Online Support Project requires volunteers to train clients to use the online chat facility, in their homes or on a group basis in a centre. Volunteers will provide one to one chats online to clients once a fortnight and then group chat sessions will be led by one or more volunteers on a monthly basis. Information via email will be provided to the client by the volunteer.

Skills and qualities needed for the role:

IT literate Reliable volunteers as part of a team well organised Enthusiastic Good communication and teaching skills patience volunteering with vulnerable people


Additional Information
DBS check needed: Yes
Driving licence needed: No
Car owner: No
Open to: Ages 18+
Last updated: 27.03.2017
Organisation Information

During the coronavirus outbreak, Carers’ Resource has staff working from home giving unpaid carers information, advice and a listening ear. An unpaid carer is anyone who provides help and support to a friend, neighbour or relative who could not otherwise manage because of frailty, illness or disability.
Support is available with form filling and there is a useful form that can help unpaid carers to plan for the possibility of someone in the household contracting the virus.
Carers are able to ask for a letter to show they are a carer when wanting to access shopping times for vulnerable people or if challenged for whatever reason.
Carers are encouraged to get in touch no matter how many hours they care or whether the person they care for lives with them or not.
The charity also supports young carers, who are under the age of 18 and look after a parent or sibling who has a physical or mental illness, misuses drugs or alcohol, or has a disability.

Carers' Resource gives tailored and confidential support and information to unpaid carers and vulnerable people. The service is open to everyone and offers information and practical and emotional help to enable them to cope. Help is given to find training and employment opportunities and there are social and leisure opportunities for carers. Help is also available to parent carers looking after a child with disabilities. Young Carers are also supported through the Young Carers' Resource project.

Charity number: 1049278

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