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Admin & Office Work

Admin & Office Work
Carers' Resource (Harrogate/Craven/Airedale)
Description of the role:

You'll be working in our busy Harrogate office, often being the first point of contact for carers and vulnerable people in need of support. This is an opportunity to work with many different teams, you'll act as the friendly and welcoming voice that takes referrals, passes on telephone messages and greets visitors into the building. Other tasks include collating information packs, photocopying, filing and preparing our front room for meetings, classes and other events.

You can also work with our other teams, doing various admin tasks including follow-up phone calls, organising information and filing.

Skills and qualities needed for the role:

- Good confident telephone manner a must
- IT skills preferable but not essential
- Office experience essential
- Good eye for details
- Polite and confident with vulnerable people/visitors

Practical information:

training will be given as appropriate, 2 hours per week is recommended start with, but could increase depending on the volunteer and staff availability


Additional Information
DBS check needed: Yes
Driving licence needed: No
Car owner: No
Open to: Ages 18+
Is this role wheelchair accessible?: Yes
11 North Park Road
North Yorkshire
Last updated: 20.05.2020
Organisation Information

New Freephone Carer Advice Line 0808 50 15 939
During the coronavirus outbreak, Carers’ Resource has staff working from home giving unpaid carers information, advice and a listening ear. An unpaid carer is anyone who provides help and support to a friend, neighbour or relative who could not otherwise manage because of frailty, illness or disability.
Support is available with form filling and there is a useful form that can help unpaid carers to plan for the possibility of someone in the household contracting the virus.
Working carers dealing with job loss, redundancy, or returning from furlough, can receive help from the Carers’ Resource CReate team.
Carers are able to ask for a letter to show they are a carer when wanting to access shopping times for vulnerable people or if challenged for whatever reason.
Carers are encouraged to get in touch no matter how many hours they care or whether the person they care for lives with them or not.
The charity also supports young carers, who are under the age of 18 and look after a parent or sibling who has a physical or mental illness, misuses drugs or alcohol, or has a disability.

Carers' Resource gives tailored and confidential support and information to unpaid carers and vulnerable people. The service is open to everyone and offers information and practical and emotional help to enable them to cope. Help is given to find training and employment opportunities and there are social and leisure opportunities for carers. Help is also available to parent carers looking after a child with disabilities. Young Carers are also supported through the Young Carers' Resource project.

Charity number: 1049278