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Helplines Prevention Worker

Helplines Prevention Worker
Organisation Recruiting: 
North Yorkshire Hospice Care
Closing Date: 
Friday, 26 August, 2022
£29,271 per year
Contract Type: 
Job Description: 

We have an exciting new opportunity for a wellbeing professional with a strong track record of providing adult suicide prevention services, to develop a telephone support prevention service. Working with the Just’B’ Helplines Manager, you will deliver ethical and high-quality care through our Hear 2 Help service across the Just’B’ Adult Service and related projects.

You will be responsible for assessing and developing client care, from point of triage through establishing safety plans and the production of care packages for at risk clients. Collaboration will be vital for effective service operation, whether networking with other prevention services and communities, or coordinating amongst NYHC staff and external professionals. With a strong commitment to safeguarding, you will ensure potential concerns are assessed and highlighted, with relevant escalation.

This role requires a calm and perceptive individual, able to assess potentially stressful situations with a clear head to ensure effective care. Committed to professional growth, you will passionately pursue development for both yourself and others with the organisation and beyond.

Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Benefits include: -

• 35 days holiday per year (including Bank Holidays, pro-rata).
• Comprehensive Induction Programme.
• Refer a friend bonus scheme
• Pension Scheme with an employer contribution of 8%
• Employee Assistance Programme.
• Access to staff support.
• Free group life assurance.
• Free DBS check.
• Free car parking at Hospice office sites.

You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, Richmondshire, and District.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including successful applicants being required to undertake a DBS Check suitable for the role that you will be performing. Disclosure expenses will be met by the employer.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

For more information on the role, please contact us on or on 01423 879687 and we can arrange for you to have an informal discussion, or please click Apply and you will be forwarded to our website, where a full Job Description is available. Please be aware we reserve the right to close a vacancy early if a suitable candidate is identified.

37.5 hours
Phone Number: 
01423 879687
Hybrid - Harrogate and Home-based