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Generalist Advice Officer(s)

Generalist Advice Officer(s)
Organisation Recruiting: 
Citizens Advice Craven and Harrogate Districts
Closing Date: 
Thursday, 8 April, 2021
£8,000 for each post
Contract Type: 
Job Description: 

The Generalist Advice Officer(s) - 2 posts (1 in Craven and 1 in Harrogate) - will provide general advice to clients who need a higher level of continuity and support in order to benefit from Citizens Advice services. This role will undertake non-casework advice interventions in order to empower clients to take action based on their identified options. 

This will require working from home and in either of our office locations (central Harrogate and Skipton) in line with Government, Citizens Advice and local safety guidelines. You will advise clients over the phone, via email and will also be at the forefront of the gradual return to face-to-face advice appointments in our local offices. Good practice and learning will also be shared with volunteers to ensure their safe and efficient transition back to office based appointments across the Districts.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

Funding: This role is funded until 31st March 2022 using our core funding.

Location: During COVID-19 restrictions, this role will be based from home providing remote (phone and email) advice. When restrictions allow, this role would transition to a mix of remote and Face To Face (appointment) advice model in our Harrogate (HG1 5LX) and Skipton (BD23 1FJ) offices – 1 day a week each.

Hours: 15 hours per week for each post (2 days of either Monday, Tuesday, Thursday and Friday)

Salary: £8,000 for each post

NB: We will consider the same application form from the same person for both posts. Please indicate on the form which post(s) you are applying for and which days you are able to work (please note we do not operate on Wednesdays)

Pension: We operate the NEST Pension Scheme

Contract: Fixed Term Employment Contract until 31st March 2022, which may be able to be extended, subject to funding

Application Closing Date: 5pm on 8th April 2021

Interview Date: To Be Arranged, provisionally w/c 12 April 2021

For Application Documents please visit the link below on the Citizens Advice Recruitment page.

15 hours per week for each post (2 days of either Monday, Tuesday, Thursday and Friday)